At Sandooqcha Stencils, we strive to provide high-quality stencil products and design services. Please read our refund policy carefully before making a purchase.
1. Custom and Personalized Orders
Custom or personalized stencils are non-refundable because they are made specifically for your project.
2. Damaged or Defective Items
If your product arrives damaged or defective, please contact us via WhatsApp: 0310 640 8151 within 7 days of delivery.
Send a clear photo of the damaged or defective item for verification.
After verification, we will provide a replacement or refund at our discretion.
3. Order Errors
Please double-check your order details before submission.
We are not responsible for incorrect orders caused by wrong information provided by the customer.
4. Refund Process
Approved refunds will be processed within 7–10 business days.
Refunds will be issued using the same payment method used for the purchase whenever possible.
5. Contact for Refunds
All refund requests must be sent via WhatsApp: 0310 640 8151.
Provide your order number and a description of the issue to help us process your request faster.
6. Non-Refundable Cases
Change of mind after purchase.
Misuse or damage caused by the customer after delivery.
Thank you for shopping with Sandooqcha Stencils. We value your satisfaction and will do our best to resolve any issues quickly.